Big Mex Trailers is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard the information you provide when interacting with our services, in full compliance with applicable data protection laws.

1. Information We Collect

We collect two types of information:

a. Personally-Identifiable Information
This refers to information that can be used to identify you directly. It is collected only when you voluntarily provide it to us through:

  • Online Forms and E-mail Communication
    When you contact us through online forms or email inquiries, we may collect your name, mailing address, telephone number, and email address to respond effectively to your requests.
  • E-commerce and Online Orders/Enquiries
    When placing an order or submitting an inquiry, we collect necessary information such as your name, billing and shipping addresses, phone number, email address, and payment details. Payment processing is securely managed through authorized gateways; your credit or debit card information is never visible to us and is not stored on our systems.
  • Applications and Service Requests
    Applications for employment, service quotations, or other inquiries require submission of personal information to allow us to process and respond to your request appropriately. Information provided may be stored for customer service and future communication purposes, with your consent.

We do not collect sensitive personal data without your explicit consent. All information is maintained accurately and securely. You are entitled to request access to the information we hold about you at any time and to request corrections where necessary.

b. Non Personally-Identifiable Information
This includes data that does not identify you personally but is collected automatically during your interaction with our website:

  • IP Addresses
    IP addresses are collected to administer the website and compile general site usage statistics, assisting us in improving our digital services.
  • Cookies
    Cookies are small data files stored on your device that help us understand site usage patterns. They enhance your browsing experience but do not disclose personally-identifiable information. You can adjust your browser settings to disable cookies if preferred, although this may affect website functionality.

2. Information Sharing

Big Mex Trailers does not sell, rent, or disclose personally-identifiable or non personally-identifiable information to third parties without your prior consent. Exceptions are made only:

  • When legally required to comply with the law, regulations, or valid legal processes.
  • When disclosure is necessary for public safety or law enforcement investigations.

3. Data Security

We implement robust security measures to protect your personal information against unauthorized access, misuse, or alteration. Data is stored securely in accordance with internal security policies and legislative requirements. While no digital system can guarantee absolute security, every effort is made to ensure that your data remains protected to the highest standards.

4. Your Rights

You have the right to access, correct, or delete your personal data held by Big Mex Trailers. Requests for access or corrections can be submitted by contacting us directly via email.

For any questions or comments regarding this Privacy Policy or how your information is handled, please contact:

Big Mex Trailers
Email: sales@bigmextrailers.com